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Once again, Happy New Year to everyone! I took a hiatus last week (e.g. vacation), but I return with this week’s Resource Roundup. Some of us are still in the Christmas/New Year vibe and not quite 100 percent in the mood to pull off 80-hour work weeks (but then again, who is?). That...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Fri, Jan 9 2009
Filed under:
Filed under: ecommerce, web 2.0, pci compliance, social commerce, social networking, sales, retail, mobile commerce, resources, Resource Roundup, iPhone, customer service, Customer Service 2.0, web applications, small business, Bandwidth, Conversion, ECF g5, web development, m-commerce, social media, eCommerce Development, ecommerce platform, cloud computing, mobile ecommerce, mobile applications, mobile web applications, smb, amazon.com, mobile development, Blackberry, ecf 5.0, sales conversion, cloud storage, amazon s3, amazon web services, digital downloads, digital download, sms, ecommerce 2.0, amazon, sms ecommerce, ecommerce security, pa-dss, customer support, bluetooth commerce, bluetooth ecommerce, sms commerce, return merchandise authorization, rma, sony style, ces, ces 2009
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I was exploring the Twitterverse and I came across a tweet by a user by the name of “jokazaki.” This caught my attention: Sony requires an RMA. Which expires 14 days from issuance . What century again? And to ship, not return to any store. Goodbye, sonystyle.com. On the other side, another...
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I came across an article on ecommercetimes.com entitled “Make Customer Service Local and Strong.” That got me thinking, “How come customer service sucks?” I want to talk to a real Joe, not some guy in Southeast Asia with an incomprehensibly thick accent. He may be the smartest...
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From Wordpress to Movable Type to Community Server, there are so many platforms to choose from. It comes down to needs and your business processes. If you’re a small tech company tucked in a corner somewhere in Hollywood, you may just have one person maintaining and contributing content;...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Wed, Dec 24 2008
Filed under:
Filed under: ecommerce, ASP.NET, customer service, Customer Service 2.0, CMS, blogging, community server 2008, blogging engine, blogs, wordpress, blogengine.net, community server, graffiti, asp.net 2.0, movable type
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Part of the allure of Twitter is the community. Twitter's popularity is soaring, despite its glaring lack of a reliable revenue model and high noise-to-signal ratio (Yes, we can all get tired of "I'm sitting on the toilet" tweets). But the value of Twitter for end-users and companies...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Mon, Dec 15 2008
Filed under:
Filed under: ecommerce, web 2.0, social networking, sales, retail, Twitter, customer service, Customer Service 2.0, social media, Promotion, sms, dell, microblogging, micro-blogging, text messaging
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After a ear shatteringly quiet lull these past couple weeks, I'm back with this week's Resource Roundup. Not much to cover this time around, but after the busyness of Mediachase subsides, we'll be at full strength in the coming weeks to announce and socialize some cool stuff. Without further...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Fri, Nov 21 2008
Filed under:
Filed under: ecommerce, economy, sales, retail, Campaigns, Resource Roundup, customer service, Customer Service 2.0, marketing, coupons, recession, email campaigns, promotions
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The economy is going to slow down. It's a given. So retailers aren't going to have the consumer confidence they need to have a booming Christmas season this year. Those making less than $50k are going to spend much less than they did in previous years. Higher income families above that bracket...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Thu, Nov 20 2008
Filed under:
Filed under: ecommerce, social commerce, sales, Twitter, customer service, Customer Service 2.0, marketing, social media, christmas shopping, holiday shopping
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There’s no denying that the financial landscape is a bit uncertain this year. And it will affect consumer wallets in the mean time. That’s why a National Retail Federation survey indicates that consumer holiday spending will actually grow 1.9 percent from last year. The caveat is that it will be the...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Wed, Oct 22 2008
Filed under:
Filed under: economy, sales, retail, customer service, Customer Service 2.0, multi-channel, Wall Street, Main Street, christmas, holiday, coupons, national retail federation, nrf, survey
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Social networks aren’t commonplace yet in the enterprise world. Modifying IT infrastructure to post messages up to 140 characters long is an arduous task when it comes to creating a cost-effective workflow. Southwest Airlines, JetBlue, and ComCast are just a very small few of big companies getting into...
Posted to
.NET eCommerce Blog
by
Richly Chheuy
on
Mon, Oct 20 2008
Filed under:
Filed under: web 2.0, social commerce, social networking, sales, integration, Twitter, ERP, customer service, Customer Service 2.0, CRM, social media
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Who wouldn’t want to stay a couple nights at a luxurious hotel for a mere $19.28 a night? Heck, I’d pay for one, stay for weekend at some remote location in Santa Fe, New Mexico, and then recline in luxury I could otherwise never afford. LHW sent a nice, elegant email. $19.28? How could I lose? The Leading...
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Brand loyalty is what keeps customers coming back and is the ultimate marketing goal for a company. If you’re happy with that Lenovo Thinkpad and their customer service has been nothing but spectacular, then you’re going to keep coming back. You trust the name, the brand, and their products enough that...
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As the web evolves into a melting pot of "2.0-ness," businesses are faced with another rapidly changing part of commerce: customer service. No longer is customer service tied to long lines at the store or 45-minute phone holds. Companies will have to be proactive rather than reactive to satisfy...