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Resource Roundup: First Full Week of 2009 Edition

Once again, Happy New Year to everyone! I took a hiatus last week (e.g. vacation), but I return with this week’s Resource Roundup. Some of us are still in the Christmas/New Year vibe and not quite 100 percent in the mood to pull off 80-hour...

Published Fri, Jan 01 2009 3:52 PM by Richly Chheuy

Filed under: ecommerce, web 2.0, pci compliance, social commerce, social networking, sales, retail, mobile commerce, resources, Resource Roundup, iPhone, customer service, Customer Service 2.0, web applications, small business, Bandwidth, Conversion, ECF g5, web development, m-commerce, social media, eCommerce Development, ecommerce platform, cloud computing, mobile ecommerce, mobile applications, mobile web applications, smb, amazon.com, mobile development, Blackberry, ecf 5.0, sales conversion, cloud storage, amazon s3, amazon web services, digital downloads, digital download, sms, ecommerce 2.0, amazon, sms ecommerce, ecommerce security, pa-dss, customer support, bluetooth commerce, bluetooth ecommerce, sms commerce, return merchandise authorization, rma, sony style, ces, ces 2009

Five Ways to Make Your Customer Service Suck Less

I came across an article on ecommercetimes.com entitled “Make Customer Service Local and Strong.” That got me thinking, “How come customer service sucks?” I want to talk to a real Joe, not some guy in Southeast Asia with an incomprehensibly...

Published Wed, Jan 01 2009 9:37 AM by Richly Chheuy

Filed under: web 2.0, Twitter, customer service, Customer Service 2.0, ecommercetimes.com, dokuwiki, customer support, outsourcing

BlogEngine.NET and eCommerce Platform Integration

From Wordpress to Movable Type to Community Server, there are so many platforms to choose from. It comes down to needs and your business processes. If you’re a small tech company tucked in a corner somewhere in Hollywood, you may just have...

Published Wed, Dec 12 2008 2:49 PM by Richly Chheuy

Filed under: ecommerce, ASP.NET, customer service, Customer Service 2.0, CMS, blogging, community server 2008, blogging engine, blogs, wordpress, blogengine.net, community server, graffiti, asp.net 2.0, movable type

Resource Roundup: Week Before Christmas 2008 Edition

Christmas is less than a week away; 2008 is winding down; and many of us are penning our New Year's Resolutions (which will likely break within a couple of months). What's my new year's resolution you ask? One of them, for sure, is keep growing...

Published Fri, Dec 12 2008 4:33 PM by Richly Chheuy

Filed under: web 2.0, social networking, sales, google checkout, retail, Twitter, Resource Roundup, customer service, marketing, ECF g5, blogging, sms, micro-blogging, ecommerce 2.0, sms marketing, christmas 2008, new year's resolutions, sms ecommerce

Use Twitter to Enhance Your Customer Service, Boost Blog Readership, and Promote Your eCommerce Stores

Part of the allure of Twitter is the community. Twitter's popularity is soaring, despite its glaring lack of a reliable revenue model and high noise-to-signal ratio (Yes, we can all get tired of "I'm sitting on the toilet" tweets). But...

Published Mon, Dec 12 2008 1:55 PM by Richly Chheuy

Filed under: ecommerce, web 2.0, social networking, sales, retail, Twitter, customer service, Customer Service 2.0, social media, Promotion, sms, dell, microblogging, micro-blogging, text messaging

Resource Roundup: Week of 11/17 to 11/23

After a ear shatteringly quiet lull these past couple weeks, I'm back with this week's Resource Roundup. Not much to cover this time around, but after the busyness of Mediachase subsides, we'll be at full strength in the coming weeks to announce...

Published Fri, Nov 11 2008 1:51 PM by Richly Chheuy

Filed under: ecommerce, economy, sales, retail, Campaigns, Resource Roundup, customer service, Customer Service 2.0, marketing, coupons, recession, email campaigns, promotions

Campaigns, Promotions, and Aggressive Marketing Will Help Retailers Through These Tougher Times

The economy is going to slow down. It's a given. So retailers aren't going to have the consumer confidence they need to have a booming Christmas season this year. Those making less than $50k are going to spend much less than they did in previous...

Published Thu, Nov 11 2008 11:36 AM by Richly Chheuy

Filed under: ecommerce, social commerce, sales, Twitter, customer service, Customer Service 2.0, marketing, social media, christmas shopping, holiday shopping

Holiday Spending Projected to Grow 1.9 Percent from Last Year, but Lowest Since 2002

There’s no denying that the financial landscape is a bit uncertain this year. And it will affect consumer wallets in the mean time. That’s why a National Retail Federation survey indicates that consumer holiday spending will actually grow 1.9 percent...

Published Wed, Oct 10 2008 12:55 PM by Richly Chheuy

Filed under: economy, sales, retail, customer service, Customer Service 2.0, multi-channel, Wall Street, Main Street, christmas, holiday, coupons, national retail federation, nrf, survey

Enterprise On the Cusp of Social Media Adoption

Social networks aren’t commonplace yet in the enterprise world. Modifying IT infrastructure to post messages up to 140 characters long is an arduous task when it comes to creating a cost-effective workflow. Southwest Airlines, JetBlue, and ComCast are...

Published Mon, Oct 10 2008 4:06 PM by Richly Chheuy

Filed under: web 2.0, social commerce, social networking, sales, integration, Twitter, ERP, customer service, Customer Service 2.0, CRM, social media

The Leading Hotels of the World Led Astray by Mismanagement of their 1928 Promotion

Who wouldn’t want to stay a couple nights at a luxurious hotel for a mere $19.28 a night? Heck, I’d pay for one, stay for weekend at some remote location in Santa Fe, New Mexico, and then recline in luxury I could otherwise never afford. LHW sent a nice...

Published Thu, Oct 10 2008 12:27 PM by Richly Chheuy

Filed under: ecommerce, customer service, Customer Service 2.0, 1928, Promotion, The Leading Hotels of the World

Bad Brand Experience Online Means Customers are Likely to Stay Away Offline

Brand loyalty is what keeps customers coming back and is the ultimate marketing goal for a company. If you’re happy with that Lenovo Thinkpad and their customer service has been nothing but spectacular, then you’re going to keep coming back. You trust...

Published Thu, Sep 09 2008 10:48 AM by Richly Chheuy

Filed under: customer service, Customer Service 2.0, multi-channel, Brand loyalty

The Internet and eCommerce Expected to Be the Main Channels for Businesses Down the Line

At least according to Geoff Galt of Tealeaf, a company that provides customer management software. He says that the Internet will become the primary source for commerce trades and transactions in the future . With eCommerce growing at a faster rate than...

Published Tue, Sep 09 2008 4:33 PM by Richly Chheuy

Filed under: ecommerce, social networking, sales, retail, customer service, social media

Web 2.0? What About 'Customer Service 2.0?'

As the web evolves into a melting pot of "2.0-ness," businesses are faced with another rapidly changing part of commerce: customer service. No longer is customer service tied to long lines at the store or 45-minute phone holds. Companies will...

Published Mon, Jun 06 2008 11:33 AM by Richly Chheuy

Filed under: customer management system, web 2.0, customer service, Customer Service 2.0

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